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Amazing Exteriors - Austin: Customer Reviews
Likely to Recommend
Professional & Organized
Clean & Safe
Universal City TX
We had previously contracted with another less-expensive company, which showed up to take measurements, then disappeared for six months. I paid a deposit, which they paid back after an additional year or so of showing up to measure (for "ordering") then disappearing again. After the pandemic, they wanted to double the price (again, after two years of blowing us off). The previous company would also only talk to my husband, even though I have building and construction experience and knew what questions to ask. We fired that company, and went with Amazing Exteriors. Amazing Exteriors was completely opposite the previous company - I was treated like a person, and all my questions were answered. They showed up, they measured, and they completed the work quickly. They even painted new colors for us, and our house looks beautiful now. We paid a little bit more than the low-ball bid from the other company, but it was worth every penny. I highly recommend Amazing Exteriors.
The end result is great and I'm happy with the siding and windows. The process was less great. The construction crew they hired for my job--while fast, tidy, and professional--hadn't worked with AA before, so didn't know all the steps of their specific siding process; they were just reading from the list of things to do. AA mentions their unique foam backing on the front page of their contract, in the text. It's supposed to be installed after the vapor wrap but before the siding goes on. However, since it wasn't an explicit line item on the sheet that the crew was working from, they didn't put it on. When I noticed this, it took several calls to the main store number, since I didn't have the Project Manager's number, before he called me back. And because no one had told the crew to stop installing, they kept working while I was trying to get it sorted out and ended up having to uninstall a wall of siding, go pick up the foam, and reinstall it. The same with a tempered window that got installed in the wrong hole. Many calls to the wrong people to get sorted out. In both cases, I was the one who noticed and had to act on the errors because the Project Manager was literally never there. Not even for a spot check in the afternoons. So, assuming you can keep an eye on the process and talk directly with the crew, you should end up with good new siding and nice windows. And based on other quotes I got for both the siding and the windows, they're a pretty standard price. The salesman was confident in the products, but I didn't end up feeling like they were overpriced because of it. I'd recommend them for the finished product, but do try to get the PM's number before work starts.
The seven men on the team that worked on my house had worked together as a team for so long that they did not need to ask for an extra hand when they needed three hands... Each man near the one that needed help would just reach in and give that extra hand without any talking. Or would just hand over a needed tool when needed. It was a pleasure to watch professionals working together and doing an amazing amount of work each day. They finished my very complicated siding replacement within nine working days, and took care of every minor snag promptly and courteously. Amazing Exteriors did not have the lowest quote, but they had the best quality plans for how they would do the job: Remove all siding and tar paper. Inspect and replace insulation as needed (I provided the insulation). Install OSB board on all walls. Install Hardie Wrap vapor barrier (it lets vapor out, but blocks vapor from coming in). Tape all joints and openings in the Hardie Wrap. Add 3/4" styrofoam R5 insulation. Install trim around each window and corner of the house. Add metal flashing to the bottom of each wall, and at each joint, and at the top of all horizontal trim above windows. Install 4 x 8 panels of siding, trimmed as needed to make them all perfectly horizontal at the bottom, and in line with each other, and extending one inch down from the sill plate. Caulk all seams, including underneath the siding, between the foundation and the metal flashing. As they went, they installed 3" wide flashing behind each vertical joint between the siding panels, in case the caulk ever splits or detaches from the siding. Paint the house to my specification, except they wanted to charge extra to paint ALL trim a different color, instead of just the roof edge and doorway trim and front door. They removed and replaced ALL exterior wood, trim and siding, except for the 2x6 frame around the garage door. They wrapped that with Hardie trim, and added a new door stop trim. This made the garage door opening about 1.25" narrower, but it makes no difference to me; I have a small car and a 16' door.
They haven't finished my job yet. They have been out here several times and cannot seem to get it right.
I would recommend the windows anytime.
The crew never finished the job. I have a house that is still unfinished and yet to receive word when someone will come out and finish my siding. There is also several spots where they cut the siding. The sales guy came back out and told me it was installed correctly and just because it isn't visibly appealing doesn't mean it isn't correct.
the workers were from Kansas and at no time were they monitored by amazing s&w-austin. work that the salesperson promised would have been ignored if I was not present. .amazing s&w said they only come to the job side at final walkthrough. I had to call twice to receive the hardy and amazing guarantee..
The installation crew had little respect for my property. They didn't clean up after themselves everyday and after the project was complete they left tools at my house. The quality of the product is very good and the quality of the installation was good as well. I would never bring that crew back to this house.
Del Valle TX
The materials and workmanship were fantastic. Trying to get the crew and understand when they would be working was problematic.
I've never worked with anybody more professional, and they do excellent work. I can't think of anything negative about this company. They are delightful to work with, and they do really extraordinarily good work.
I am very happy and house looks better than it did when it was new - way better actually.
Cedar Park TX
I did a lot of research before I chose Amazing Siding and Windows to put siding on my home. The materials that were used were of high quality. They did not cut corners to have a quality product.
Great products & even better workmanship. With this being the most expensive improvement we have done with our house, we were going into the project with apprehensive. But after the job was done & the results complete, I would recommend Amazing Siding & Windows to anyone who is looking for quality products & service for siding & window replacement.
I have waited a long time for our new siding and very excited to finally make the decision. Our sales rep was friendly, honest and very helpful in explaining the product and the process. We had to wait a bit as there were many jobs ahead of us and it was the rainy season, but once they began, they worked straight through each business day until they were finished. I was out of town when they completed the job so my husband emailed me a picture and it made me cry. It is so beautiful and the colors were exactly what I wanted. Thanks Amazing!
Canyon Lake TX
I would highly recommend Amazing Siding and Windows. They replaced all our windows and siding. It was worth every penny!!! It's like we have a new house. I find myself spending more time outside just so I can look at the house. The only downside is now I have to landscape the yard so it looks as nice as the house. Thank You!
Amazing Siding & Windows presented a good system that we thought was above the competitors. In the end when they installed it, they did a great job. We loved the results. The staff was thorough, dedicated, hardworking, and very good to work with. We are thrilled with the results.
The company responded quickly to me. They clearly outlined what they provided and what was included. They executed the job efficiently, cleanly and safely. Everything was top quality and I would recommend them to any one that inquired.
Round Rock TX
Amazing Siding & Windows is a very good company. I was very pleased with the product and materials used on my house and feel that the Hardie planks are an exceptional product that will allow you to save money on heating and cooling your home.
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