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Charles Window & Door Company: Customer Reviews
Likely to Recommend
Professional & Organized
Clean & Safe
The crew and staff were fantastic at the beginning of the project. However, as the project moved on there was a lot of delay lack of efficiency. The project manager was stretched too thin, and there was no respect between him and the crew. Finger-pointing in both directions. I reached out to the office staff and they were responsive, but I requested that the owner reach out to me so that we could have a discussion about the final details. The owner would not contact me. This was very unprofessional and I did not appreciate it. We pulled through the project and it looks beautiful, but it was not without stress and frustration.
San Francisco CA
I would most definitely recommend Charles Windows for siding and window work. The Project Manager, Nigel, was especially helpful and responsive to my needs. The company always made me feel that my job satisfaction was paramount.
After completing many home projects this year we have learned that it’s very unlikely for any project to go 100% smoothly all the way through. We did have a couple of issues come up with our Hardie Plank Boards siding installation, but the issues were addressed promptly and fairly, which is quite a find. Many other companies “pass the buck” and the customer is caught in the middle, not so with Charles Window. They assumed responsibility and made the necessary corrections quickly. And our siding looks great!
Great experience from start to finish. A big selling point of working with Charles Windows & Doors is the experience of their team working with Hardee siding, and that experience definitely shows with the quality of the job. Could not be happier with the crew, the work or the results!
San Francisco CA
These guys really know waterproofing. The team on the ground was exceptional, and did really thorough work. Our home is beautiful and now when it rains (thank goodness for rain!) I don't have to get out the buckets! :-)
South San Francisco CA
They were timely, efficient, and did a really good job.
San Mateo CA
Some say 80% of any project takes 20% of the time, and it's that last 20% that really separate the good from the best. This is entirely true of Charles Windows and Doors. My experience was that the big pieces went up smoothly, and the finer details were poorly executed, if at all.
Charles Window and Door did a great job replacing the siding on our house. The project manager made sure the work being done was to our satisfaction and responded quickly to any changes we requested. He was also helpful in explaining why things were being done the way they were and for making recommendations that would enhance the final look.
I'm asking myself today" why didn't I do this sooner" ? With all new windows and three large patio sliders the environment within our home has changed for the better! Lower PGE bills and it's so quiet inside now we don't even hear the neighbors motorcycles! Our entire experience from the first sales call to the final walk aroundhas been five stars all the way. Every one at Charles Windows is an employee and dedicated to getting the job done RIGHT the first time! We also used their company to update the entire siding to our home with Hardee Board and new insulation, perfect in every way! Thank you Niko and staff you are the Best in the North Bay Area! Linda F.
San Carlos CA
Professional installation and outstanding service from start to finish. Great company and great team!
I am a careful buyer and I considered many factors when choosing materials and a contractor. I had a great experience with Charles Window & Door Company installing a new door and complete siding for my home in Berkeley. They took great care with the details, fitting, measuring, flashing and sealing of my siding and door. They kept the job site clean every day, and were professional and courteous. The job was completed within the estimated time for construction and pricing. The overall job has resulted in many compliments from my neighbors and made me proud of my "new" home. I strongly recommend them if you are considering investing in this home improvement!
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