PROPS Consulting LLC
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PROPS Consulting LLC: Customer Reviews
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I consider myself very particular about workmanship and ensuring I get what I pay for from contractors. Props takes their commitment to customer satisfaction very seriously and ensured I was happy with the finished product even if it meant modifying their work at their expense to meet my expectations. Great company!
I feel 95% of the installation went as expected and the installation technically met the product installation guides, but some of the workmanship did not meet my expectations. I believe Props sells and charges for a premium product and therefore I would expect a premium installation with superior craftsmanship.
Although the installation crew were absolutely amazing and I 100% recommend them, the administrative staff fell far short of our expectations for professional communication. We paid them in June for the job and didn't hear anything. Every time I'd ask when they would start, I'd get a message back about how he'd find out at Monday's meeting. Finally, at the beginning of August I asked for a 3rd time and got a reply from the CEO, who told me that our contact person was no longer working with them and that the project would start at the beginning of the next week. Everything was dropped off the following Monday--materials, Dumpster, portajohn, blocking our driveway and sitting on our lawn. No workers showed up for the entire week, with no word until I contacted them again. After they were finished, the portajohn was not picked up until I waited a week to email and ask when it would be removed. When they showed up, the workers worked quickly, efficiently, cleanly and for 12-hour days, 6 days a week. They were always friendly and polite. Once the work began, I spoke with our contact person several times to confirm what work was to be done. I don't speak "work order" language, so I was asking for confirmation that the crew would be doing the stuff we had added to the original order on the sides of the house. Guy said yes, yes yes and that the project would be done by the middle of the following week. However, after the crew had only done the front and back of the house, he called to say that they were wrapping up. "What about the sides?" Guy said it was the first time he'd ever heard of that and denied that I had asked him about it previously. Then, when he came to do the final inspection, he surprised us at the last moment with the bill for the extra money we were owed. Although he is correct in that it was listed in the contract that we might owe extra money, he never mentioned it in all of our previous conversations, so we were unprepared and shocked. We were clearly irritated at his unprofessionalism, and he had the nerve to say that he hoped that it wouldn't interfere with any future business! Last, I want to specially mention how our contact person treated the workers who did such a great job. He took credit for everything they did! "They really work well and work hard, and they're so friendly," we said. His reply was always something along the lines of, "Yeah, we've really worked on them to be good." In addition, he called one of the workers by the wrong name--imagine Juan being called John. It's my opinion that the people who actually do the work of the company should be treated well by the company.
We were extremely satisfied with the installation crew and the James Hardy material. Great Job!!!
We have used them for several projects and everyone of them was done excellent.
Beyond my expectation.
Cleveland Heights OH
Props Consulting replace cedar shake shingle siding on our home with Hardie Board shingle siding. From the office staff to the salesman to the installers, all of the people associated with the company were responsive, professional and courteous. The cost was reasonable and the quality of the work was excellent.
If you go with Props, drop any landscaping (grass reseeding) or gutter work out of the proposal and either do it yourself or get a landscaping/gutter company to do the work. The siding and window install looks great - no complaints. The grass reseeding and especially gutter work... not so much.
We could not be happier with the products and installation crew. The pace was always moving forward but with attention to detail. Many people have had positive comments in person and on Facebook. Thanks for the positive experience!
I couldnâ€™t get over how professional and personable every member of the sales team behaved. The crew that worked on the house went above and beyond our expectations. They arrived every day at the appointed time and stayed the full day, until the job was completed. I wouldnâ€™t hesitate to use there services again.
Very positive experience on my siding job. Professional staff with great knowledge of the product and installation. No complaints throughout the whole process.
I think John and his crew are really exceptional. They really bend over backwards to make sure your satisfied at the end of the job. Most of all they are not in an hurry and they take their time to make sure the job is done right. I think that's where their value is, they actually care about their customers.
We are very satisfied with the outcome of our home residing project. Our nearly 100 year old home has been given new life and an updated appearance without compromising its historic character. Props Consulting is very professional and provided a high quality installation. We highly recommend others consider them for their home improvement projects.
PROPS Consulting did a great job installing my James Hardie siding. It looks great. I think it was a very good value and a smart long-term investment in my home.
PROPS Consulting did a beautiful job on our house. The details and craftsmanship have been commented on by several people. The crew was knowledgeable and professional. When they discovered that a supporting beam under our solarium had rotted out, endangering our glass curtain wall, they propped up the floor and replaced the beam before continuing with the siding. We could not be more pleased!
Great company. Very professional.
Props Consulting LLC has been exceptional in every detail of my project. They are professional people who are knowledgeable, helpful, and caring. They turned my nice house into a beautiful home. I am so proud of their work and product. People have watched the job and are amazed at the transformation, me too! I would recommend Props Consulting LLC without hesitation.
The entire crew was thoughtful, and professional and went "above and beyond" to get the job done properly.
Bay Village OH
It was a wonderful experience.
We have had many quotes and contractors working on different projects in our home, but PROPS Consulting is by far the best to work with in terms of communication, professionalism, and quality of work.
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