The salesperson was very helpful through the permit process with working out issues needed for the approval of the permits. I never saw or spoke with him after that time through the construction phase or the finish process. The office staff always answered our questions or returned our calls. The Project MGR. was very helpful during the permit process but when it came time for the install dropped the ball at the start of the construction. The installation started with new windows and Morgan's Install staff did a fair job but didn't prepare the windows properly for the siding crew. They didn't set the windows at the proper depth for the siding crew. The sub contractor crew had to remove the old siding, install insulation, sheathing and Hardy planking and did a wonderful job. The property was cleaned every day of nails and debris. The painting contractor also did a great job. The job turned out very nice we are happy with the final project. We had a few broken windows at the window install. The replacement windows were opened at the job site to find they were also broken, reordered and after 4 months are finally being installed.