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Alco Products - Bethesda/MD: Customer Reviews
Likely to Recommend
Professional & Organized
Clean & Safe
Alco Products did a professional and high-quality job using high-quality material for our siding and gutter needs.
Falls Church VA
Zak and the team from Alco were first-rate. Super responsive to my initial call. Zak explained his recommendations and didn't try to sell me something. In fact, he offered helpful solutions. He and his team were very friendly and communicative throughout the process. The crews arrived early and stayed on the job. The workmanship and the materials used were high quality. Five stars!
We thought Zack was fantastic and professional and we are really happy with the transformation of our house.
We were very pleased with the result and with the professionalism and courtesy of all the Alco Products personnel involved in the project.
Chevy Chase MD
Professional service and workmanship - something that is hard to come-by. In terms of every common-sense metric (on time, knowledgeable, courteous, neat, safe, organized etc.) head and shoulders above any other contractor we have ever had. We will use Alco again for future projects and recommend them to all our friends and neighbors. Worth every penny.
We hired Alco to "clean up" a siding installation performed by another company. Jesse did a great job scoping the project and suggesting fixes. The hand-off the Howie was perfect, he knew exactly what we wanted. Bad weather interfered with our hoped-for start, but Howie's communications and follow through made it bearable. The crew was professional and competent. They worked very hard and completed our project in less time than expected (under-promise, over-deliver!). Thank you, Alco.
I am a retired federal financial professional accustomed to a demanding, quality environment and outcome. Approaching a new roof to update my beautiful brick, split level home, built in 1962, to last into my retirement years had me in the market "quality shopping," versus "price shopping." Quality shopping will give the best price in the long run. The Alco family and its highly skilled, thoughtful teams met my high-demand standard. Through the process I learned that the sheathing deck was out of code and now very worn after two layers of traditional shingles were removed. The team foreman stepped in to speak to me about this and together we made the decision to replace the entire roof sheathing deck with new 5/8 inch plywood. Installing a heavy designer Grand Manor shingle on an old weakened deck full of holes would not make sense. Alco quickly worked to add this huge additional task to my contract, including Arlington's permit requirement, all of which passed inspection first pass. Their Hardie siding installers worked with me onsite to add additional quality dimension to the vertical siding, conferring directly with me, nicely, with beautiful skill. The Hardie siding preserves beautiful redwood boards and can be custom painted. Alco's Quality Foreman made an advance trip out to ensure that my paint choice met my expectation, which it did first time presented. From a professional contract negotiation with Mr Zak Kreisman, Alco's owner, to delivery of materials to a difficult approach on a privately owned narrow lane, hydrolic lifts for very heavy shingles that protected gutters to be preserved, moving patio furniture a safe distance away and removing nails from the grounds, professional and thoughtful tradesmen and foremen, I have a beautiful new designer, longtime warranty roof, new roof deck and custom siding painted and blended beautifully. Thank you Mr. Kreisman and the Alco family of designers and installers, well done. Mr. Kreisman's expressed standard for success with a client is "Are you happy?" I am very happy!
Every Alco person I dealt with was extremely professional and courteous, from start to finish. I give them an A++ on communicating with the client. When an unexpected and serious problem arose (not of their creation), they hopped right to it. They ensured that the issue was dealt with quickly and effectively, with minimal involvement from me, and the project could be finished on time. They truly went above and beyond. I wish every contractor operated like this!
Alco was very responsive to our needs for modification of the original project, and performed satisfactorily according to promised schedule.
Silver Spring MD
We were set on doing Hardie board siding and of the three contractors we talked to, Zak at ALCO was the only one who really knew what he was doing. He understood our needs, worked with us to get windows in there, too, and helped us arrange for additional work on the porch. Stayed in contact throughout and accommodated some last minute additions/changes. We couldn't be happier with how everything looks, and we constantly get complements from others in the neighborhood.
Alco Products Company, Inc. worked and stayed within 1.7% of our budget. Their labor teams were very experienced, well trained and polite. The job site was left clean and safe after each day. My questions and concerns were always addressed quickly through either email or personal contact. Personal professional contact was delivered throughout the project, not just during the pre-sales process. We are pleased with the final delivered products and we receive complements and inquiries into our house and what contractor we used frequently.
Capitol Heights MD
I think they really came up with state of the art solutions that I couldn't have figured out myself.
Alco Products Company did a great job, they were responsive, professional, knowledgeable and they offered a quality product at a great price.
I had a fantastic experience working with Alco Products Company.
In the end the job looks great but in the beginning I had to set the crew straight that perfection was the expectation, not speed.
Alco Products Company is a professional company that has a very capable work crew. They reacted to any problems that arose and answered all of our questions thoughtfully and professionally. I would highly recommend them to anyone considering work on their home.
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