Five Star Contractors Inc: Customer Reviews

They were professional, courteous, and kept the job site clean. I was extremely happy with the work they did. I would highly recommend them.

We could not be happier with our siding replacement project. They live up to their name.

The Five Star team has an uncompromised approach to doing things the right way. Their attention to detail and overall quality of work is outstanding.

Five Star Contractors, Inc is an outstanding organization. They go above and beyond the typical contractor to provide excellent, reliable service to their customers. We have been dealing with other contractors in the past that simply wanted to "get the job done" and move on no matter how shoddy their work was. After working with Five Star, we know who to contact for future work without hesitation. You can count on Five Star, no matter what the project is.

It was a pleasure to work with Five Star. They were responsive and more professional than anyone else I have ever encountered in home repair. Most of all, I felt they were truthful, open, and trustworthy.

We are very please with the entire exterior renovation project completed by Five Star Contractors. From the initial phone contact to the final walk through the people, workmanship and quality were top notch. Thanks for an excellent experience.

Five Star did a complete stucco remediation project for us including replacement of all windows and doors. They repaired water damage, corrected original construction mistakes, installed James Hardie siding and redesigned the stone layout on our home. They stayed within their cost and time estimates, which we thought were quite reasonable. We would highly recommend Five Star to anyone who wants a thoroughly professional job at a fair price.

They were very professional and exceeded our expectations. I would hire them again for future work.

Michal truly understood the science behind weatherproofing a home, including window flashing, proper roof installation, and is also a very knowledgeable General Contractor. He is professional and courteous and gets the job done right the first time.

They were communicative. They gave excellent value for the price and the quality was first-rate.

Five Star Contractors is an excellent company! Their attention to details and their personal approach to the job places them way above other contractors I have ever had experience with.

Excellent customer service.

A competent, responsive company to solve a painful problem that we never wished or budgeted for...

My husband and I were devastated when we learned we’d need complete stucco remediation and a new roof on our five year old home. Five Star Contractors were recommended to us by multiple sources and their work lived up to our expectations. If you’re going to have major work like remediation done, it’s my opinion that you should choose the most qualified source who can fix the situation indefinitely, and for us that was Five Star. Their team was professional, willing to work with us to accomplish exactly what we wanted, and the work itself was done beautifully. I highly recommend Five Star to anyone going through the difficult process of finding a trustworthy contractor for such a large scale project.

Great experience overall.

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Outstanding job and the house looks amazing. Would highly recommend Five Star Contractors to anyone looking to do a stucco remediation. We looked at and received bids from more than half a dozen contractors. Five Star's knowledge, customer-centric approach, track record, and open and honest communication set them apart. Matt from a sales perspective, and then Martin and the crew did an outstanding job through the whole process - project evaluation, proposal, and all parts of the project to completion. The crews were not only extremely competent but professional and courteous. In addition to doing an outstanding job they were always on time and Martin kept us fully informed. Thanks Martin, Matt and Five Star!!

The personnel at 5 Star were extremely knowledgable(on both structural ans aesthetic issues), courteous, organized and gave the highest attention to all details. All work was performed in a timely manner and I am highly pleased with the quality of the work product.. The project manager was highly professional, responsive and helpful on issues which arose during the course of the project. They were always willing to entertain all questions during the course of the project and to respond quickly and completely. They were as attentive to prep and clean-up work as they were to the actual remediation work itself. I give 5 Star the highest possible recommendation for performance of stucco remediation work.

Let me start by saying that I’m Polish as are the owners of Five Star Contractors, Inc. and many of the laborers that perform the variety of jobs offered or better yet challenges accepted. Our common nationality aside, I certainly didn’t receive any special treatment or discounts nor did I expect any. Conversely, I probably gave the crew a harder time than the average customer because I’m extremely detail oriented and certainly wasn’t going to stand for any sloppy work. Based on prior experiences with other companies and contractors who performed less than optimally when left alone, I took as much time off from work as I could so as to be home and supervise the progress of this project. I can comfortably say that I was present about 90% of time the construction was ongoing. I found the entire crew from the owners to job site managers to the skilled workers most trustworthy and easy to work with. The work was executed superbly and in a timely manner. The original scope of work was to replace poorly installed stucco on the 3-story back wall of the townhome that was leaking to point that it literally rained inside our kitchen through the sliding glass door frame during inclement weather. This also included replacing the two windows and two sliding glass doors on this wall. It took me about 1 year and probably a hundred phone calls and meetings with other contractors all of whom rejected the job (due to the logistics of all materials including scaffolding having to be carried through the first floor of the home to reach the backyard that otherwise had no access) before finding Five Star who accepted the challenge without hesitation. The work began promptly once the scope of the project was agreed upon and contracts signed. Care was taken to protect our home as the supplies for the scaffolding and subsequent projects were carried through the home to the backyard. As the stucco teardown progressed, a modest but not overwhelming amount of mold was discovered on parts of the insulation and wood framing of the home all of which was successfully removed, treated and repaired/replaced using high quality products and materials. New siding by James Hardie was beautifully installed with specialized framing of the windows and vents. Also arranged by Five Star was the replacement of the windows and sliding glass doors on the back wall which lead to a small expansion of the project, the addition of a window to the wall in the kitchen to allow for more light. This addition proved no problem for the crew and all of the windows and doors were successfully installed by Five Star. One of the windows on the back wall had a Juliet balcony that had to be taken down and then reinstalled. This was ‘easily’ done by the crew with the scaffolding in place. Since we also have a larger Juliet balcony in the front of the house, we decided to have that one taken down as well so that both could be sanded and powder coated. Five Star readily built a smaller scaffold in the front of the house to remove and reinstall the larger balcony with assistance of a fork lift. (The other logistics for the powder coating were arranged by myself.) Both balconies were expertly installed with attention not to scratch the new coat.As the job progressed, we found that the roof of the 9-year-old home was also poorly installed as it lacked an adequate moisture barrier from the elements and also ventilation from the home itself which allowed humidity and thus mold to accumulate under it. So from the original idea of simply replacing the stucco with siding, we expanded the job scope to replace our roof. Of course this meant that the rooftop deck had to be dismantled and eventually a new one built in its place. Five Star not only removed the old roof but also reinforced it so a new, much more expansive deck could be built on top of and re-pitched it for optimal water drainage. They seamlessly coordinated with our roofer for the replacement roof and then solidly built a new deck out of Azek. The idea of a new roof with expanded deck lead to another challenge accepted by Five Star, expansion of the pilot house so that a wet bar could accompany our new deck. The outer structure and subfloor were built, the exit to the roof was rebuilt and door replaced and the plumbers, electricians and HVAC specialists were organized by Five Star to bring this project to fruition. Lastly, we wanted to replace front door of the home and water proof the entry way (which as you guessed it would leak into the basement). Five Star removed the old door, top stone forming the entry step and the outside paneling of the entry way. They competently water proofed the entire area and beautifully installed a new door, stone step and paneling. This review is being written about 5 months since all the work has been completed by Five Star. Since that time, we’ve had quite a lot of rain, heavy at times and I am so pleased to say that it no longer rains inside our home. Not only that, but our home looks wonderful from the siding and pilot house to the new windows, deck, balconies and front door. None of this would have happened had Five Star not been up to the challenge(s). We thank Five Star and all members of its crew for their professionalism in treating our home as if it was their own and performing top notch, quality work.

We grateful for the skill and care that each of your workers took in the remediation of our home and in restoring both its beauty and exterior integrity. Our home looks better than it did when we purchased it new. I have confidence that the workmanship and material used will last for many years to come. Thank you Five Star.