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Polar Bear Exterior Solutions: Customer Reviews

Likely to Recommend
91%
Professional & Organized
92%
Communication
85%
Clean & Safe
94%
Del F. Burlington WA
Polar Bear made this project run smoothly and my old 1948 house looks so much better. I was impressed by the speed of the work crew and how well they cleaned up everything afterward. My only regret is that I wish I would have had Polar Bear install new doors at the same time.
Debra P. Mt Vernon WA
One thing that did happen, but wasn't their fault. We had drainpipes added on. They had to come back and fix our gate because it blew open, and destroyed one of the downspouts. They came out and replaced it and fixed it within a week. Everything was fine. The project manager came to do his final review, and I showed him what had happened. They fixed the latch on the gate so it wouldn't happen again, as well as replaced the drain pipe.
Pat H. Coupeville WA
We engaged Polar Bear Exterior Solutions to do a full exterior renovation: new roof, gutters, windows, doors and siding. Every person we worked with was professional and knowledgeable. We are extremely happy with the quality of the products used, the installation and how we were treated.
Anuradha A. Samamish WA
I'm super happy with the work that I got done.
MIKA V. DES MOINES WA
I loved our installers and the material. They were on time and worked over if they had to. The siding is stunning, and the office staff worked with us very well. Although, the work was started in March, there are still products stacked by our driveway that haven't been picked up.
VERN H. KIRKLAND WA
Everything was fine. The only thing I found that was disappointing is they broke one of my yard lights while they were doing the work. I can glue it together no biggie but it would have been nice if they had said something and offered to glue it together. They also cut the screen on one of my windows. It is small and minor, but I wish they had said something about how they cut it. Other than that, it was fine.
Ralph B. MOUNT VERNON WA
The staff was professional but their scheduling needs improvement.
Thea M. Seattle WA
I would like to give them 5 stars. They were fast, efficient and my project is beautiful. The customer service was outstanding, they were kind and courteous at all times. They also made sure to follow safety guidelines due to the pandemic and we felt very safe even through COVID.
Kathleen C. Bothell WA
I had a very bad problem with water damage in the front of my house. It was a very difficult project and they did a great job figuring out what needed to be done. They did a great job at matching the rest of my house so I didn't have to redo the whole thing.
Jeff G. Mt Vernon WA
I was REALLY impressed with the quality of both the product and service. Anthony was SUPER nice!
Edward E. Port Townsend WA
Our experience with Polar Bear for siding, roofing, decks, garage door and windows was great.They were wonderful folks to work with, all installers were super competent, polite and courteous.
Kathryn O. Woodinville WA
They were excellent and thorough in every respect. They did a very good job, I would highly recommend them.
Fran P. Sammamish WA
We are pleased with the work that was done by Polar Bear Energy Solutions.
Lynn P. Bothell WA
Anybody that has Polar Bear Energy Solutions makes a great choice because they have some of the best workers out there. They are the greatest!
Doug M. Bonney Lake WA
Love the product, the crew was awesome when they were here working. The only draw back was the timeframe to get the materials supplied! Otherwise everything is great and we love the siding!
Chad A. Tacoma WA
There is no communication between departments and your questions and concerns are never passed along as you are passed from representative to representative. Our siding project was a disaster. It was subcontracted out and the workmanship was trash. New siding was installed over rotten wood and eventually had to be redone after we made countless phone calls to let Polar Bear know that the subcontractors were not doing what was asked of them. After weeks of complaining about this the subcontractors were removed from the job and a lot of our home had to be redone. Buyer be ware on this one. They are very expensive. We chose them because they are a James Hardy preferred contractor. Save your money and hire someone else you will probably get better service.
Bryan R. Bothell WA
They did a fantastic job.
Cathy H. Lakewood WA
My house looks very different!
Stuart G. Marysville WA
Polar Bear was a phenomenal company to work with. The service, the attention to detail, the quality of work, all very professional. They were extremely willing to work with us on every level of our job, including helping us deal with issues unrelated to our siding project completely. It is refreshing to deal with a company that treats you like a normal person, and not just a job. They understood our issues, our budget, and did everything they could to satisfy it all.I would highly recommend them!
Mark R. Brier WA
The communication can be better because there tends to be a lag time during the process of ordering supplies. The purchaser can get impatient and wonder when their supplies are coming in and what the status is on the supplies. I think it would be beneficial to give the purchaser a heads up by text or email, so they do not think they have been forgotten.
Customer Reviews provided by:
Guild Quality