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JAMESHARDIE.COM

Southern Home Services, LLC: Customer Reviews

Likely to Recommend
96%
Professional & Organized
97%
Communication
97%
Clean & Safe
93%
Harmony T. Charlotte NC
I would've given them all fours throughout the survey, but in the course of the project, I asked one question via email. No one responded to that question. Other than that, everything was good. I have already recommended them to friends.
Mike W. Matthews NC
Workers did a professional job, courteous, and on time.
Paul M. Matthews NC
Christian Moon was very easy going, not at all pushy and had all the samples/colors to show my wife and I. He also gave a thorough explanation of the entire process. Would definitely recommend them to my family and friends.
William C. Charlotte NC
High quality Company and work.
Mike R. Charlotte NC
Our experience with SHS was great from start to finish. Already we have highly recommended SHS to many people as we are constantly having neighbors and friends ask who did the restoration of our house. People literally ring our doorbell weekly and ask us who did the work. We are very pleased with the SHS crew's communication skills, dedication, work ethic, attention to detail and quality of work. We love our final result.
Judith H. Charlotte NC
My entire experience with Southern Home Services LLC from beginning to end was excellent. Sales rep, owner, project manager, crew made sure that I was pleased with the project in every detail. The crew and project manager were detail-oriented and took pride in their work on the project. They were knowledgable, professional, respectful, caring, and worked as if the project were their own, even to the tiniest measurement adjustment to make it perfect for them and me!
Jim A. Charlotte NC
SHS was very professional. They delivered on all of their services in a very timely manner. I do feel that the project went very smoothly.
Elizabeth W. Charlotte NC
I just thought that they were fabulous. They were very professional and courteous. They went above and beyond the call of duty.
Anthony Charlotte NC
Sean was very professional and did what he said was going to do in a timely manner.
Matthew J. Charlotte NC
They make my house feel like it is a brand new home!!!
Chris H. Charlotte NC
Southern Home Services exceeded my expectations throughout the entire process. Christian, my sales consultant, was extremely knowledgeable and thorough with his presentation. I felt he had my best interest in mind and never was pushy like some of his competitors. Travis, the project manager, was simply on point. Communication was top notch throughout the entire install process. When the siding install was complete, you could not tell at all that I had workers on site for 2 weeks. Finally, the owner called and personally thanked me for the business. If you are looking for James Hardie siding, save yourself lots of time and call Southern Home Services.
Thomas B. Charlotte NC
Very professional and quality workmanship. They did a fantastic job on our home. We always knew what was going on and are very happy with the communication that we received daily from the project manager (Travis). I would highly recommend SHS to anyone seeking an exterior renovation.
Joseph L. Charlotte NC
In my contact with them while I am out of state, everything went as planned. There were no issues that I know of. The project manager was in constant contact with me.
Joan B. Matthews NC
The project manager was great!
Phil M. Matthews NC
Every person from the salesman, the project manager, workers and Shawn were easy to work with and wanted to do what was needed and more specifically what I wanted. I am very pleased with the outcome of my project and would definitely recommend them.
Frank A. Charlotte NC
In my business I regularly deal with construction, so I have the advantage of recognizing good contractors. SHS is definitely one of the "good ones." After discussing my home improvement project (new roof, new siding, new windows & door) with several firms, I selected SHS based on their reputation, the quality of several completed jobs I visited, and especially the professionalism & attention shown by SHS owner Shawn Kalgren. I'm very pleased with the work (and in fact have already had SHS back for some additional work) and the price/value I received. Highly recommended.
Doug F. Charlotte NC
Southern Home Services was often slow to communicate, and generally did not seem to have my satisfaction in mind as they performed their work. The site was routinely left in a dirty manner, and many of my personal items on the property were damaged or broken. The original time estimate from the project manager to complete the project was within one week (day for the roof, 2-3 days for siding), but the actual completion stretched longer than one month of work. Because of an error by their crew, my home was without power for 5 days, which caused hundreds of dollars of food to spoil in my refrigerator plus the added expense of hotel. The owner of SHS originally offered to pay for these items and "make everything right", but that did not happen in the end which was a perfect illustration of my dealing with the company. I would definitely not recommend using this company.
Dan S. Charlotte NC
Southern Home Services replaced my siding. They were very courteous, on time and stayed within the estimate for the project. A very professional company with good service and quality.
Gary O. Matthews NC
I appreciated Sean's willingness to work with me. The crew was great. Their craftsmanship was magnificent. I would definitely use Southern Home Services.
Peter F. Charlotte NC
I would not hesitate to strongly recommend Southern Home Services, LLC to friends and family. They were extremely professional and did a wonderful job.
Customer Reviews provided by:
Guild Quality