Superior Exteriors - Urbandale/IA: Customer Reviews

Likely to Recommend
Professional & Organized
Clean & Safe
Steve M. Chariton IA
I think that the product is excellent! The workmanship on the siding itself is what doesn't suit me. Travis' workmanship was impeccable.
Craig H. West Des Moines IA
They were really good. They came on a Wednesday and were done on Friday. They were quick. They sided my whole house. Before, we walked around and discussed what I wanted to be done. They made it happen and I was pleased.
Kimberly H. Des Moines IA
This was so exciting. My neighbors and I are impressed. Everyone can see that the quality is really good.
Dan B. Adel IA
The crew was awesome! Would highly recommend!
Dan H. Cedar Rapids IA
I was drawn to the James Hardie cement siding product from its reputation of a quality product. When I needed to reside my house I looked to the James Hardie website for a recommended installer and I chose Superior Exteriors because of their Elite Preferred Contractors status. I believed they would have the most experience and knowledge installing Hardie board on my house. The salesman was very pleasant and worked hard to answer all my question and he gave me clear and detailed quote. After the product was being installed on the house it was brought to my attention their installation technique was not in accordance to the James Hardie specification (this information can be accessed from the Hardie website if you are interested). When I talked to the company's VP (also the person who gave the installation crew details on how he wanted the product installed) he stated that the technique was allowed and assured me their alternate installation method was okayed and would be covered by the Hardie warranty. I double checked his claim by calling the James Hardie customer service desk and talked to their representative and explained the situation and the alternate insulation technique. The customer representative made it very clearer the James Hardie warranty is only good if the product is installed per there installation specification. The product is only as good as the installation. At this point the project was a quarter completed and I was not sure what to do besides just have them complete the project, as they had been, using the alternative installation technique. I hope I don't regret that decision.On positive note the independently contracted installation crew worked in a professional and clean manor. They left the job site picked up and as clean as possible at the end of each work day. The completed house looks nice and neat. And I am very pleased with the look of it. I am just concerned about the quality of the installation. When I told Superior Exteriors about the about the warranty issues from the manufacture due to installation Superior Exteriors did offer to extend their installation warranty, hopefully they are in business if I need their help 15 to 30 years. My house is a 1980s Tudor style with 4x8 panels with 2x6 batten boards to achieve an exposed timber frame look. My house also has continuous insulation and because of it that you can only nail in the framing members not in the sheathing because it’s wrapped in 1inch foam. The errors in the installation that were made are as follows. 1) 1/4-inch clearance was not met were the siding touched the Z flashing at the bottom of a panel. 2) 2-inch clearance was not not met were the siding meets the roof shingles. 3) The edge of the panels is not nailed in, as the technique did not allow the edges to end at a nail able surface, so they had to rely on caulk to fasten and seal them to the the adjacent batten strips. Also, the panels do not extend under the baton strips they stop at edge of the batten strip and are only a butt joint.
Ryan M. Van Meter IA
Great Experience!
Kurt M. West Des Moines IA
I was very happy with the job that they did.
Alan S. Johnston IA
We found Superior at the Fair 2017 and had never heard of them prior. We sought approximately 8 bids for our project as it was going to be very large (remove and replace roof, siding, windows, deck). Ryan arrived to start the bid process and we thought we knew what we wanted already. His vision for our home was so much more than we imagined! We love the end result and our house is so different from ANYTHING on the block.
Galyn W. West Des Moines IA
Superior Exteriors was very professional but yet personable. Enjoyed working with Ryan. Had zero problems with any of the workers.
Pat M. Urbandale IA
I still have outstanding problems. In general we have had issues.
Steve W. Clive IA
They did a really good job. The crew worked really hard and got it done relatively quickly for the size of the project.
Bruce G. Clive IA
We are very happy with Superior Exteriors. They did a good job and are very easy to work with. They were very helpful when we needed some ideas on the front entry way and gap space!
Tom G. Clive IA
besides hardie plank siding, we added stone to our home. and we put on a deck and gutters were replaced. i'm a detail guy, so it took several months to choose materials and colors. there are many options, and the salesperson did an excellent job of working through everything with me. the installation crews have been exceptional to work with. nice people, and clearly motivated to meet my needs and expectations.
Kiley M. West Des Moines IA
We met with several different contractors before choosing Superior Exteriors. They had a unique way of installing the siding that was major factor for choosing Superior. We were also impressed with our salesperson Ryan, extremely helpful and personable.
Dick W. Urbandale IA
They do excellent work and I like them a lot.
Jay R. Carroll IA
They did a fantastic job. I would highly recommend them.
Tom C. Granger IA
The material used to side our house was superior to the choices we received from other company's. The crew we had doing the work was a great crew and did a superb job. Everyone was professional from Brian who came out to give us a bid and show the product to the crew working on our job site. I would sure give them a call again if I needed a job done. THANKS!
David K. Johnston IA
I've been involved in many commercial and residential construction projects and this was the best experience with contractor and subs. They performed exactly as described during sales. Subs were informed of job requirements and followed through. Project managed well and I believe sales/project manager was more concerned with getting project done correctly and to my satisfaction than just "getting the job done".
S.F.J. Dysart IA
Superior Exteriors did a great job and offers a great product.
Jake V. West Des Moines IA
I really like my new windows and siding. Superior Exteriors transformed my house that was stuck in the 70's to one that I am very proud to call my own.
Customer Reviews provided by:
Guild Quality