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JAMESHARDIE.COM

Custom Concepts Construction, Inc.: Customer Reviews

Likely to Recommend
98%
Professional & Organized
99%
Communication
96%
Clean & Safe
95%
Jeff C. Elkridge MD
We had a project to replace our siding, windows and doors on our 27-year-old townhouse. From a recommendation of friends, and my research we wanted to use James Hardie fiber cement for the siding. We contacted, had site visits and received quotes from 3 contractors recommended by the James Hardie company.Michael from Custom Concepts Construction spent a lot time with us explaining their process, materials and a recommendation for us to install Beechworth Windows (a James Hardie company). The CCC proposal was by far the most detailed and extensive with a complete line item breakdown of materials and labor costs. Once all the details were settled I appreciated being able to sign the contract with a secure digital signature. All of the payments were also easily handled via email with Katherine.The project started on time and there were weather related delays (rainiest September in many years), but Danny was always in contact via text, email or phone to let us know if there were delays or not able to work on those days. During the project any questions for Mike, Danny or Katherine were always answered in a timely manner.The crew installing the siding, windows and doors were excellent. They worked efficiently, were pleasant to interact with, at the end of every work day cleaned and straightened up the site. They also worked on Saturdays to make up for some of the time lost due to the weather.At the end of construction Danny went over the small punch list of items we had and ended up adding a few items we either missed or felt were insignificant, but he wanted addressed.The house looks great and we could not have had a better experience with a contractor. We highly recommend Custom Concepts Construction.
Patricia M. Kensington MD
Custom Concepts is an exceptionally outstanding company that is totally committed to meeting the goals of a project above and beyond the customer's expectations.They stand by their work and will respond to any F/u Needs.
Giovanni M. Columbia MD
Great experience with Custom Concepts. Michael was knowledgeable and professional. Danny was extraordinary. He went above and beyond to make sure things were done right.
Liz B. Darnestown MD
This was the best contractor experience we have had.
Mary L. Alexandria VA
Custom Concepts did a superb job on our home. The crews were very hard working and did excellent work. The foreman, Wilmer, and the carpenters, Pablo and Mario, were especially talented and professional. The only nit I have is that I would have liked to have the owner (and general contractor) around more often. That said, the company is very well run, and I would recommend it to most anyone.
Bobbi K. Bethesda MD
We were very satisfied with the work.
Dave O. Bethesda MD
Their work was excellent
Donna G. Potomac MD
I take great pleasure in recommending Custom Concepts Construction. From start to finish they took utmost care in executing our project. They took great pride in their work, always went the extreme mile to ensure our satisfaction, making recommendations when needed. The final result was beyond our expectations!
Robert R. ARLINGTON VA
Custom Concepts really did a fantastic job on our residing job. A) Great up front work understanding what I wanted, and bidding to that. B) Fantastic workmanship... as far as I could tell they installed EXACTLY by the James Hardy specification. C) Superb job foreman... really could not have asked for anything better, and D) Reasonable price... got 3 bids and they were in the middle, and like I said, bid exactly what I wanted. If you are in the market for new James Hardy siding... get a bid from Custom Concepts FOR SURE!
Larry G. Ellicott City MD
This is a top notch company who provided me with a top notch job. I wouldn't hesitate to recommend them.
DB N. Hamilton VA
Working with Mike, Danny, Clifton, and their crew could not have been more congenial and professional.
Jimmy D. Chevy Chase MD
We had a fantastic experience with Custom Concepts. I spoke with two other Contractors about our project and I am very pleased that we selected Custom Concepts. Their organization, communication, timeliness and final work product was all excellent!
Justine K. Takoma Park MD
I love my Hardy plank siding with the color I wanted already baked into the siding, soffits and trim, I will never have to worry about painting again
Candy S. Damascus MD
For doing construction on you home, it was as enjoyable of an experience as you can expect.
John D. Oakton VA
Very good group to work with. Good ideas on best ways to resolve issues. Good value.
Chris A. Sykesville MD
After several years of wanting to update our home, we decided it was time to take on the extensive renovation to our home with new siding and roofing. Knowing we wanted to install James Hardie siding, we looked at the recommended contractors in our area. After reviewing many proposals and reading reviews, we awarded our project to Custom Concepts as we were quite impressed with the proposal Mike delivered. If you are looking for a detailed proposal, from line items of everything being used to the warranty/installation behind the products, Custom Concepts is the team to go with. After selecting them, the project grew to include the addition of two new roof dormers, a front portico and incorporating metal roofing is select areas with our new architect roof. Danny and his numerous teams (led by David, Pablo, Nick, Leo, Jose and Josh) were on-site every day and worked many hours during all weather. They were very accommodating and worked closely with us during the project as tweaks were made on-site. From revising trim sizes to adding new trim features to daily and final clean-up, Danny and his team demonstrated their experience, expertise and patience – they should get an award for dealing with picky homeowners. Even neighbors were impressed by the teams’ punctuality, craftsmanship and asked us how we liked our ‘new home. We are extremely pleased with the work we had done and look forward to hiring the Custom Concepts team for future projects. It is great to find a team who is trustworthy and honest, and who breaks the mold from other contractors we have worked with in the past.
Chris H. Columbia MD
Had a great experiences throughout with Custom Concepts. Communicated with us every step of the way and gave us really helpful advice around some extra design tweaks that really have made our home look amazing.
Pam S. Gaithersburg MD
I was very impressed with Custom Concepts. The strongest area was communication. They made sure to share information, respond to questions, and address any issues in a timely manner.
Greg N. Chevy Chase MD
They are very efficient and knowledgeable and do a great job of installing Hardie products.
Mona S. Gaithersburg MD
They are a phenomenal company and the project manager was on point. The crew was fantastic, very polite, very nice to work with. Any questions I had or comments were explained. If a problem or concern happened they took care of it. They were so on point, so valuable about it, the material was great and told me what they were dong. It was just phenomenal.
Customer Reviews provided by:
Guild Quality