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JAMESHARDIE.COM

Custom Concepts Construction Inc.: Customer Reviews

Likely to Recommend
98%
Professional & Organized
99%
Communication
97%
Clean & Safe
97%
Marceline B. Reston VA
We used Custom Concepts Construction for our siding, windows, roof, doors, and gutters. It was a large project and I couldn't say enough positive things about them - they were FANTASTIC in every way. This was the best experience and company we've ever used. They were so very organized, professional, conscientious, hard working, and true experts in their trade. Even my neighbors commented on how impressed they were with the crew. They took great pains every day to leave the worksite clean and tidy. Every person we dealt with truly cared. Danny was wonderful - he made really smart recommendations and thought of every detail -- he didn't let us make mistakes, which I loved. Juan and his crew were so skilled - it was amazing watching them. Not to be overly dramatic, but the planning an execution was like a symphony - everything just flowed smoothly, even when we had multiple vendors here at the same time. I can't speak highly enough of them.
Jon B. Bethesda MD
I was impressed with Custom Concepts. They did good work, their communication was timely and clear, and their prices were competitive.
Betty W. Middletown MD
This company is very customer oriented. Every detail was given immediate attention and any issues resolved to the customer's satisfaction. Their work ethics are way above the normal. I cannot recommend this company enough. I plan on using them again on my next phase of upgrade. The constant updates given each day were appreciated, as the customer, you always knew how the job was progressing and any issues that arose could be addressed. I was impressed with the vast knowledge and skills the workman possessed and their knowledge of the materials they were using (Hardie).
Rob G. Frederick MD
I am extremely happy with the job that Custom Concepts Construction did. The project was very affordable and the job was permofromed very quickly with very little hassle. I would highly recommend this company for any siding work that you may require.
Ryan D. Alexandria VA
From the start with Michael through to the end with Danny and the crew, Custom Concepts was more than we ever could have asked for. The entire experience was first class all the way. They were always professional and easy to work with. My wife and I appreciated the relationships Michael and Danny built with us in order to make our vision the end result achieved. The crew worked hard and fast. They completed our project on time with the up-most care in their workmanship. The final product is beautiful and the compliments keep coming in from most anyone passing by our house. My wife and I could not be more pleased..and trust me, that is not always an easy thing to accomplish. Custom Concepts definitely has a customer for life. Thank you!
John M. Potomac MD
Custom Concepts Construction is a first class organization.
Bob G. Rockville MD
Custom Concepts is perhaps the most professional home contractor I have ever dealt with.
Jonathan F. Falls Church VA
The quality of the work, and the responsiveness of the staff to minor glitches was fantastic.
David L. Potomac MD
If you take any reviews to heart, this is one to believe in. My wife and I are real customers and have been very pleased with the siding project done by Custom Concepts. I worked in several trades to pay my way through college and am licensed as a professional engineer. It seems to be harder and harder to find good work from contractors - they are always very happy and shiny during the sales pitch, then it seems many turn the work over to day laborers. Our experience with Custom Concepts didn't go like that - the experience was positive throughout, and Danny was on site frequently and was easily reached if anything came up. Our project was expensive enough that I did a lot of homework and talked to a lot of companies, including asking who was going to do the actual work. Danny and Mike were very patient and addressed my questions politely. They do hire sub contractors (its how the system works), but they use people they have long standing relationships with. They were good about communicating changes in the schedule and working around our needs (I asked them to leave part of the driveway open as I need to charge my car at night and the cable is only so long). It rained maybe half the days they wanted to work, which was a challenge, but they let me know what was going on, and when the weather cleared on the weekend, they asked if it was ok to work extra on the weekends to make up the lost time. There was never a work day when they simply failed to show up. But, the most important part is the quality. I watched several of my neighbors get siding replaced extremely quickly. There is no way that the details were being taken care of. The crew at Custom Concepts took three weeks (with rain) to re-side my house, including replacing trim and some extra painting. Everything seemed to be done very carefully. I was very impressed that they even delayed doing some trim work for a couple of days because they were waiting for the correct width trim board - a detail the original builder had not bothered with - the original builder had simply rigged up two narrow boards, which of course had allowed water in, and they had rotted away. When they found some rotted sheathing, it was cut away and replaced. I want to also say that the crew was very patient and professional with me - I wanted the replace the hose bibs and the bathroom duct vents that stuck through the siding, and they worked around me getting the ones I wanted. Finally, I think the real test for any contractor is how they deal with "issues". There was one thing I wanted them to fix (I take half the blame as I wasn't clear) - a light fixture mounting block was installed in the wrong spot. I texted Danny about it, and he told me it would be fixed the next day - and it was! No B.S. And they made it look like it was always that way, not a patch. As other issues came up (its a 33 year old house), we discussed it, came up with a plan, and they sent over reasonably priced change orders to handle the extra work. The workers themselves were always very polite and friendly.
Robert B. Sterling VA
Custom Concepts Construction did an outstanding job installing new James Hardie siding and trim, a new GAF root and new gutters on my house. They took an tired looking house from the 1970s and turned into the best looking house in the neighborhood. Several of my neighbors have complemented me on the new look. My next door neighbor was very impressed with the professionalism and attention to detail that the work crew demonstrated. I wouldn't hesitate to recommend Custom Concepts Construction to anyone.
Brian H. Cabin John MD
Over the last 10 years living in this house, we've had multiple large construction projects. We typically spend months doing research to determine which company best suits our needs and at a reasonable price point. Overall, Custom Concepts was a "home run", and we're very satisfied with end result and price paid for their services.When I personally read reviews, I typically seek some "negative" feedback from customers, because no one ever meets every expectation. However, I can't think of one instance where I wasn't extremely satisfied with either their communication, detailed proposal, timely responses, cleanliness on the job site (inside and out), friendliness, and final product.My wife and I are very picky and detail oriented. When we performed the final walk-through to determine any remained work, I couldn't find anything, but the site manager was pointing out several VERY minor imperfections I never would of noticed had he not pointed them out.
Andrew M. Leesburg VA
Custom Concepts sets a very high bar, I wish all contractors were as thorough and professional.Mike took several phone calls from me as I explored different bids on the project, learning something new each time, we discussed the details and options and he was very good at understanding and openly communicating any concerns or additional items I brought up.Danny is the best, I've never had such a pleasant experience with a contractor, this was a big job and I am very detailed oriented, Danny wouldn't close out the job until I was 100% happy with the work. Juan and his crew were awesome, they spent about 3 weeks at my house and were friendly with myself and my family, they put up with my dogs, and they did an excellent job on the project. I have already recommended Custom Concepts and will continue to do so. I will also be using them again in the future. You won't be sorry for contacting them about your project!
Jen H. Gaithersburg MD
We had an amazing experience with Custom Concepts for the renovation of the exterior of our home! After extensive research and many many quotes, we decided to give our business to this company...and we are so glad we did. From start to finish, we were continually impressed with the knowledge, professionalism, and quality this company offers. Somehow they managed to exceed our extremely high expectations. We couldn’t be happier with the new exterior on our home and how pleasant the process was to get us there. Search no further and give Custom Concepts a call. You will be happy you did.
Beth G. Bethesda MD
Custom Concepts was extremely professional and did a great job. Their prices were competitive yet they provided very high quality workmanship. They wanted me to be 100% happy with my siding project and worked hard to make everything perfect.
Jason D. Middletown MD
Custom Concepts Construction was phenomenal. They are not your typical contractor. There was no run-around. They were easy to work with very communicative and very friendly. Our house looks great, and I am very satisfied.
Graham G. Lovettsville VA
They were professional.
Ben N. Darnestown MD
It was an outstanding experience!
Bruce G. Gaithersburg MD
From start to finish, from sales rep to laborer, the staff at Custom Concepts Construction were professional and efficient. The work was done perfectly, and the clean-up afterwards was complete. We would gladly recommend this company to anyone. So convinced are we, that this was actually the third time we have used them - and this was the biggest project yet.
Kirk D. Adamstown MD
Awesome company to work with. Friendly, knowledgeable, and professional. They did a beautiful job replacing my house siding, doors, and windows in a timely fashion. They also came up with creative solutions for a few additional minor issues in the interior of my house. I would highly recommend working with them for your project!
Megan W. Frederick MD
We were very happy to find an alternative to the vinyl siding that many other companies were trying to sell. We were hoping to have the job done before a certain date, and they went out of their way to make sure that they had the job finished by that time - even despite some snow and wind. Their work was professional and they made sure to get my opinion throughout the installation. Everyone from office staff to the project crew were very friendly and the siding looks great!
Customer Reviews provided by:
Guild Quality