I wish I could give 2 different ratings - 1 for the workmanship, professionalism of the installers and overall happiness with the look of our house and another rating for the communication and responsiveness of the office staff. Our house was "completed" in August, yet there is still an outstanding item despite numerous texts, emails and communication initiated by us for when it will be completed. Communication is horrific and sporadic. I truly hope someone will contact us to finish this project as soon as possible.