Imperial Building & Roofing Co.: Customer Reviews

I think they did a good job. The main issue I had was with the recommended additions that happened after the project started. I think if they were more thorough with the initial investigation of the project, there wouldn't have been as many surprise additions. The project started as a $10k 1 side of the house siding replacement and ballooned into a $74k whole house siding and partial roof replacement. Some things, like finding mold after removing the soffits, couldn't have been known before hand. However as soon as the team arrived to start work they knew they would have to replace the soffits as opposed to just replacing the siding. That should have been included in the initial quote and inspection.

They had efficient correspondence, fast work, and fair pricing.

The Imperial crew was very hardworking and paid attention to detail. They did quality work.

One of the best companies I have worked with.

This company knew what they were doing from the very beginning during the estimate until the very end with follow ups. Very happy with the process and the end product. Highly recommend.

I have used Imperial Building & Roofing Co. in the past to install a new roof and to replace my house's siding. I have not but excellent things to say about this company. My roof installation was a difficult and tricky project, I have a vaulted ceiling with exposed beams and a few skylights, and there was a lot of condensation inside during the cold months. Imperial Building was able to come up with an ingenious solution to elevate the shingles from the roof and the problem was completely solved. The repairs took many days to complete, and they have always worked hard from very early in the day until late hours to expedite it. I followed the work closely and I was impressed by the level of organization and cleanliness of the crew. The company is also excellent in following up with its clients, with very responsive and polite representatives; I had once after the work was finished some concerns about the need to install extra gutters and spouts and my concerns were prompted addressed and resolved. I will definitely continue to use Imperial Building & Roofing Co. for my home structural needs.

We felt taken advantage of and pushed/bullied to pay out of pocket expenses that were not initially estimated. We also did not feel that that Imperial was interested in helping us at all in facilitating the insurance claim and ensuring the necessary work was covered.

ABSOLUTELY! AND WE HAVE! WE WERE SO PLEASED WITH THE PROCESS, THE CREW AND OWNER. NOT A CHEAP REPAIR BUT SO REMARKABLY WELL DONE. THE NEIGHBORS LOVE THE RENOVATIONS, AND SERVICE PEOPLE WE'VE CALLED FOR OTHER REPAIRS ARE VERY IMPRESSED WITH THE WORKMANSHIP AS WELL.

Imperial had a great team that did great work and in a timely manner. Mikhail was very responsive to my questions and great to work with. The onsite team worked hard and quickly, and the onsite supervisor was proactive with identifying potential issues and providing solutions. They were very accommodating with my change requests as the work progressed. All around great experience.

Our salesman was very friendly and worked with us to help us through the complete renovation including roofing and Hardie Plank Siding

The work crew were very hard workers, long days thru the winter

I am very glad that we choose Imperial Building & Roofing.