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Pacific Exteriors LLC: Customer Reviews
Likely to Recommend
Professional & Organized
Clean & Safe
Our experience was very positive with all aspects of the project. Because it was during Covid getting materials, such as delivery of the windows we had installed, wasn't as smooth as it would have been otherwise but Pacific Exteriors was very flexible working with us on a schedule. Overall the project went great with minimal disruption of our lives.
My house needed so much work. It was old siding. The windows were horrible. The transformation of what my house looks like now is just beautiful. I'm very, very happy with it. It was nice working with their designer to figure out the different colors. The painters who did the finishing work were amazing. They were really top-notch. Overall, the transformation is great. It's what I was looking for. It's really nice to work with a company who does siding, windows, and painting, so you're not trying to find different contractors. I appreciated that.
The project was completed about a year later than what had been discussed with the salesperson. Communication for the first few months was scant and not at all proactive, I felt like I was pushing water up a hill until we were able to get a new PM, after which things went more smoothly. In the end the outcome is good but the process was painful, time consuming and required way more involvement on my part than it should have.
Pacific Exteriors was fantastic! They completed the job in a timely manner with a clean job site, fantastic communication, and on budget. Would recommend them 100%.
University Place WA
I love this company, made up of beautiful, wonderful people. If you like excellence, tbese are people who deliver it. Have recommended them many times already..Thank you Pacific Exteriors the house is stunning.
Most professional job that we’ve have had experience with. We’ve received so many wonderful comments from so many in our neighborhood and the neighborhoods around us. Everything was above and beyond our expectations. One of the best investments for our home!
Our project was delayed several weeks from the original start date but once it was begun, it went very quickly and professionally.
Very pleased with the quality, craftsmanship and New Exterior look of our home. We have literally had 3 or 4 passer byes stop and ask who did the exterior of your home and are you pleased? Amazed with the reduction of outside noise. Also seemed to help with our heat retention this past winter.Thank you all involved for doing such an awesome job!
They were very professional to work with. They provide great communication. They have a great crew who showed up on time and delivered what we wanted.
Joe was a great project manager.
We have a large house. The two-man crew were fast in their work: removing old siding, wrapping and putting new Hardie Plank siding on. The process lasted 3 weeks, after which the painting crew came in and finished up. The house looks just fabulous!
I'm a real estate professional and the experience from start to finish was beyond my expectations and beyond what they even had promised. The project manager went well beyond his job description to make recommendations and made the project turn out amazing. I've met neighbors that I didn't know just because they stopped by to compliment me on what they did.
North Bend WA
It was a fantastic experience all the way through. If I had to do over again, I would do it again with Pacific Exteriors LLC.
I think they are probably a great company, however communication was terrible. The first PM I had was good, but then all of a sudden he was always gone, then after weeks of no communication, I was informed he was no longer my PM. This happened again with my 2nd PM. Then I had a 3rd. Promises were made about getting things done and then I would never hear from them. If I never called asking questions and when things would be done, I think my project would still be ongoing. Communication was unfortunately just terrible and I would rather have had another company with better customer service after it was all said and done. That being said, the admin staff of the company was always really helpful, and the crews working on site did great work. Only issue I have is some lifting caulk, I think likely due to the conditions outside when it was applied.
Andy, Francisco, and Luis were knowledgeable, friendly, and went above and beyond in all areas of their work. Those 3 really made our project worth it.
recently had the opportunity to work with some excellent service oriented professionals with Pacific Exteriors LLC. From my first interaction with the estimator, Brad Thien until my project actually began, the project manager, Andy Aydelott communicated with me where I fell within their schedule of work due to high season of repairs. Once the project got started, Andy was an excellent representative and support to me. He was not only available to me via phone, text but arrived on site to ensure the project was running smoothly even though we created a few challenges ourselves. There were too many things to list that I feel Andy went provided exceptional service to me and my family during the project period.
Pacific Exteriors is a good example of how to treat customers when things do and do not go perfectly.
We have a house with aging (read: rotting) cedar siding and our location is mostly in the shade year round. We were looking for a siding option that could withstand the constant damp. It was a long process with a few rough spots early on (we needed to be assigned a new project manager that could handle the scale (huge) of the project) but we are now proud owners of a full house re-side with James Hardie fiber cement siding. The evening blue color with brown trim looks perfect in our wooded location and everyone we meet in the neighborhood has commented how lovely it looks and as a bonus because we did not expect this, but the house interior is actually quieter now that the siding is done (less road noise, etc). The team at Pacific Exteriors was willing to come back out to correct anything that had been left unfinished or needed work, no matter how many trips it took. I would definitely recommend.
The staff, project manager and work crew, were very professional and courteous. The finished product is great. I was offered a cheaper alternative that is better and longer lasting. My only critique was after the job was completed. It took numerous phone calls and well over a week until the remaining material was removed from my house. However, that was a small critique compared to the overall finished job. I would highly recommend them.
It has been a year since the installation and I am still getting compliments. I am so happy with the results, it was amazing transformation. The material look outstanding. I would recommend this company to anyone that is looking to have their siding replace, you will not be disappointment.
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