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Pacific Exteriors LLC: Customer Reviews
Likely to Recommend
Professional & Organized
Clean & Safe
After the initial consultation with the Salesperson, communication went really, really dark. I sent email after email trying to get answers and timing. Eventually, I received a response, and timing was months later than I was told when I met with the Salesperson. The promise of fixing any underlying damage as part of the cost was overstated in the original contract, I had to call it out and talk to the project manager about moisture-rotted wood underneath the old siding, and then they wanted to charge me extra to fix it. The work crew was great, showed up every day in a timely manner, were really nice and helpful, and kept things really tidy during the construction.
Overall the project turned out really nice.
I found it easy to work with each of the staff, each step of the way, starting off with the positive interaction with the estimator, Michael. The office staff were pleasant and responsive and on top of things. Jason was our project manager and was ready with answers to my questions. The crew of Eduardo, Antony, and Immanuel were pleasant to work with and they paid attention to the details of the job. We're pleased with the result. The difference between the 1950s siding and the new is huge!
We had a older post and pier built home with ugly skirting and wasn’t sure that any contractor would be able to make the home look modern but let me tell you Pacific exteriors was able to amaze us, looks like a normal new home nowThanks for a job well done
It was great to have such a great team working to complete our project. Certainly not their biggest job but treated us like we mattered. They did a great job.
The job was professional and detailed. The work crew were great - hard working, friendly and courteous. I really enjoyed them. I got a good value for the job done. We continously receive compliments on how nice the house looks. Definitely, I would recommend Pacific Exteriors to others. It is nice to do business with a company like this. Thank you all very much!
The new siding is an improvement over the previous siding which was dated. A cleaner look.
Superior in all phases of the project. An unavoidable delay b/c of rain and the coronavirus that put off painting the Hardie board til spring, but they got right on it and it looks great.
Lake Stevens WA
I would recommend that anyone who is planning to install new siding on their home call Pacific Exteriors and include them in your project.
We love our new siding! Our project manager answered all of our questions and even helped us on color ideas. All issues on our older home were fixed as the new siding was installed. The crew lead and project manager took extra time to show us areas that we wanted to see when the old siding was removed. The crew was extremely efficient and courteous! The entire house was done in just over a week, including three new windows installed. Follow up was great to ensure no details were missed. Thank you!
They are definitely a higher level of experience than a lot of other contractors. They pay attention to detail and they stand behind their work.
They were very professional. The workmanship was excellent, and they did a quality job. The crew had a great work ethic. They showed up every day on time, and did an outstanding job.
Lake Stevens WA
I feel like they were flexible to my needs as a consumer. On a personal level, the working team was accommodating as far as timelines and my special requests.
The company and project manager responded quickly and well to our input and questions regarding punch list issues. In fact, the installers did a great job under difficult conditions because of constricted work space.
They did a great job on my house. The job site was kept clean and organized, and the final product was a dramatic improvement in appearance and durability over the original wood siding.
Very professional experience, top to bottom. I got several bids for my siding project, and it was a no-brainer after Pacific Exteriors came through. Their price wasn't the lowest, but the level of experience and expertise was worth the extra cost when it came to comfort in making my decision. They were timely, listened to my concerns, fixed problems as they arose, and worked around my schedule. I'm not the easiest customer to please, and when spending tens of thousands of dollars, I expect an excellent outcome. This is what I got, and my house looks like-new. If I had to give one thing that could be improved, it would be the touch-up painters afterward. They did not speak English and needed to make multiple return trips to get things right. That said, P.E. made sure I was satisfied before it was all said and done. I'd definitely recommend them.
I was thrilled with the service, the quality of their work, and the time it took them to complete the process was very impressive. It took less than a week and it looks beautiful.
I was impressed by the salesperson's information and material. Our project manager was responsive and professional, but I expected him to do more site visits. The project went very fast (once it finally started) so there weren't that many days to visit. The siding tear-off and replacement was hardly 6 days total. I'm glad I happen to be on vacation when it took place so I could keep tabs on how things were going. The crew started out with stunning attention to detail, but about half way through it seemed like they were really rushing to be done and I can't say the caulking and details were the same quality as when they started. I understand it is a job site, and I made sure they had at least the requested 3 feet around the house to work. But the crew treated it like an unfinished construction site, not a home being remodeled. I was working on some other projects in the yard, and had some irrigation valves and hoses laid out. I was sure to not be in their way but rather than walk literally a foot or two out of the way they just trampled anything that stood between them and what they were working on. Also now that we have a new puppy that wants to explore the yard, I've noticed a fair number of large paint flakes in the front yard I've had to clean up. This is the first big construction job I've hired out for my home, and I paid top dollar, over $28,000 for less than a week of a siding and not even 3 full days of a paint crew. I have to be honest and feel like I didn't get top dollar attention. Maybe I'm expecting too much, but this was happening during the housing market explosion this summer (2018) and it felt like suddenly we were a small fish on their plate and they had other bigger jobs to worry about impressing us. Also I was surprised at how much material went into the dumpster after the tear off. I'm glad they fixed things that weren't up to their standards but years ago I worked in construction and put up Hardiplank siding on a couple jobs. If I had rushed that fast and thrown that much new material into the dumpster my boss would have chewed me out or worse. I'm not unhappy with the final product, it looks great and they have a great warranty. But I went from feeling like I would get $28K worth of attention to just another job that needed to get done as fast as possible.
I am very happy with their work.
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